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Power with Mo Sarkar

Chief Minister Naveen Patnaik Monday announced that electricity services will now come under the ‘Mo Sarkar’ initiative of his government as it is an essential service that impacts every aspect of modern day life.

Hence, this service will be monitored under ‘Mo Sarkar,’ he said launching the electricity consumer service portal ‘Mo Bidyut’ and Mobile App through video conference. 

It’s a bilingual online electricity integrated consumer service portal www.mobidyut.com developed by Energy Department and dedicated to public under 5T initiative.

The Chief Minister said that this is one more transformational initiative under the 5T charter.

“People of the State can now avail efficient, time bound, and transparent online service delivery,” he added.
The Chief Minister said that the Minister and senior officials will be in touch with consumers for their feedback, he added.

He further said that people, now, need not run to various offices for new connections, bill payment or grievance redressal.
“Going to government offices for getting public services should be a thing of the past unless statutorily mandated,” Mr.Patnaik said adding, “This will benefit more than 89 lakh electricity consumers of the State.”

He appealed to the consumers and general public of the state to take advantage of this facility to resolve their electricity service related issues in a simple, easy and quick manner.

He also said a Mobile App has been developed for this facility, and will soon be available in Google play store for download by public.

Mr.Patnaik expected the energy department to come out with more such efficient systems to provide better service to people.

With the launching of  user-friendly this  web portal, the consumers will be able to avail services pertaining to new power connections up to 5KW  for domestic and general purpose,  specified public purpose such as irrigation, pumping & agriculture within 48 hrs, energy bill payment and grievance redressal relating to electricity service.

Designed as a uniform online facility for all four power utilities of the State such as TPCODL, NESCO, WESCO and SOUTHCO, this portal is also equipped with proper escalation matrix & Dash-board facility so as to ensure smooth flow of service disposal, status updating and enforcing accountability of utility officials towards consumer issues.

Lauding the efforts of Energy Department in this regard, Energy Minister Dibya Shankar Mishra said that the Energy Department is committed to provide efficient services to people in a transparent manner under 5T initiative.

Development Commissioner Suresh Chandra Mohapatra, Secretary to CM VK Pandian, Principal Secretary Energy Nikunja Bihari Dhal,  GRIDCO Chairman Sourabh Garg, Finance Director GRIDCO were among those also present on the occasion.