The TPNODL, TPSODL, and TPWODL discoms – joint ventures of Tata Power and the State Government have launched a unified mobile app named ‘My Tata Power App’ on Tuesday to digitally empower 7 million electricity consumers and provide easy access to electricity supply and service-related information to them.
The inaugural version of the mobile app is currently available on the Google Play store and it will soon be accessible on the Apple App Store as well.
The mobile app is launched to bring in a superior consumer service experience to citizens of Odisha, setting the benchmark for digital empowerment and digital transformation in the State, officials said.
Customers will be able to get service and information right at their fingertips from the safe confines of their homes, contributing to the cause of social distancing during the pandemic, they said.
In the long run, as part of Tata Power’s #DoGreen initiative, the adoption of digital services and mobile apps will assist to reduce carbon footprint.
Through the newly launched app, consumers will have access to a variety of service features, including real-time bill information and instant digital payment options. By downloading this app, consumers will never miss a chance to get a rebate of 4% for timely bill payment via digital payment modes.
The other unique feature of the app is that the customers can generate their electricity bills online by providing self-meter reading and can instantly pay the bill online.
Through this app, consumers will get information regarding multiple customer contact channels and can register complaints and service requests 24×7. This app is also linked to a consumer billing system, ensuring that customers’ information is always up to date. Additional features will be added to the app in the coming days to improve the user experience.
On the app launch, Sanjay Banga, President–T&D, Tata Power said in the ever-evolving digital landscape, Tata Power’s Odisha discoms are leaving no stone unturned in their efforts to drive digital empowerment of electricity customers.
“Our team is ensuring that customers stay connected and get the greatest possible experience and services via their mobile phones in real-time. We have taken multiple initiatives to improve the quality and level of service in every element of our operations, and the people of Odisha have been supportive of our efforts. My Tata Power App, I am certain, will help us to change the way consumers connect with their electricity providers,” he said.