Bhubaneswar: As part of 5T initiative, the State Government has introduced a Smart Queue Management system to improve the citizens’ experience at eight more Regional Transport Offices (RTOs) in the State.
Bishnupada Sethi, Principal Secretary Commerce & Transport issued orders in this direction after discussing with senior officials, the system is now introduced in 8 more RTOs.
The system is introduced at Malkangiri, Boudh, Gajapati, Nabarangpur, Phulbani, Rayagada, Baripada and Chandikhol RTOs.
The system ensures better customer engagement, less waiting time, catalyzing higher customer satisfaction. This facility is the first of its kind in government departments of Odisha.
“It is hassle free and robust for the end-to-end automation to manage the queue of the customers who come to avail different services. The system simplifies and fast tracks the process of issuing licence, registration of vehicles, tax payment etc.,” said Dhananjaya Senapati, Additional Transport Commissioner Technical.
The facility was implemented with an initial investment of Rs 2.18 crore in 15 RTOs. To begin with, the system was introduced in Bhubaneswar followed by Cuttack (Track) and RTOs in Balasore, Bhadrak, Angul, Ganjam, Sambalpur, Rourkela, Bolangir, Dhenkanal, Keonjhar, Bargarh, Jharsuguda, Deogarh & Sonepur. The work is under progress in 12 more RTOs, he said.
When an applicant comes, a token is generated at the office. The citizens need not stand in a queue. They can comfortably sit inside the office for their turn.
There would be a display system at all the counters to announce the token numbers. The applicants can know the approximate waiting time for getting the service through predictive forecasting by the system. The citizens will receive notification for their service from time to time, officials said.