Bhubaneswar: Chief Minister Naveen Patnaik on Tuesday directed the District Magistrates of all districts to collect more feedback on the ‘Mo Sarkar’ initiative of the State Government at the district level.
Reviewing the programme here, he suggested to work more efficiently in the office of the Sub-registrar’s, approval of building plans, issuing bills and issuance of caste certificates etc.
He also directed to take steps to rectify the systematic error in payment of pension.
Shri Patnaik also directed Chief Secretary Suresh Chandra Mahapatra to review and take necessary steps in this regard.
Besides, he suggested various departments to improve their database.
Notably, the ‘Mo Sarkar’ has a provision to find out telephonically as to how the person, who visited any government office, has been treated or whether immediate steps are being taken to solve his problem or not.
This initiative was started on October 2, 2019 and the the Chief Minister last reviewed it on May 28 last year.
The Chief Minister reviewed the implementation in the Departments of Revenue & Disaster Management, Panchayatiraj & Drinking Water, Housing & Urban Development, Mission Shakti and Health & Family Welfare on Tuesday in the presence of senior officials of the departments.
As many as 263 services of 31 departments of the State Government have come under the programme and a total 3.77 crore feedbacks collected till date.
“Mo Sarkar’ has improved in 9 out of 11 parameters. In terms of overall performance of all departments, 94.9 per cent feedback is outstanding or excellent.
The review revealed that the performance of the health sector is the best. Public feedback has been very good, especially regarding the services provided in government hospitals with more than 99 per cent of the opinions favourable.
Similarly, in private hospitals 98 per cent feedback is good. This feedback has been taken up especially in Biju Swasthya Kalyan Yojana.
According to officials, there has been improvement in the work of the Department of Housing and Development.
The review revealed that 96 per cent of Panchayatiraj & Drinking Water Department, 98 per cent of Revenue Department, 92 per cent of Housing & Urban Development Department received excellent feedback.
Since the Mission Shakti Department is a relatively new department, its feedback system is being developed.
The review revealed that there are problems in Sub-Registrar’s office, approval of building plans, issuing of bills, issue of caste certificates etc.
Advising to work more efficiently in these areas, the Chief Minister said that there is a need for all departments to carry out their service delivery programs very efficiently.
The Chief Secretary said that the feedback system has improved significantly since the last review.
He said that steps will be taken to collect more feedback at the district level as per the instructions of the Chief Minister.
Development Commissioner PK Jena said that due to the program, there has been significant improvement in the field performance of various departments and the amount of complaints has also decreased.
Chief Minister’s Secretary VK Pandian said that the aim of the programme is to get feedback from various people receiving government services and to know about the performance of officials and administrative system and take steps accordingly.
Shri Pandian said that there is a need to improve the feedback system.
Citing an example, Secretary to CM said that there is a systemic problem in the payment of pension of retired employees and therefore, there is a need to change the system to prevent it.
It was decided at the review meeting that further discussions will be done in this regard and steps taken to change the system.