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DGFT Opens Helpdesk

New Delhi: In view of the current international situation, Department of Commerce and DGFT have undertaken to monitor the status and related difficulties being faced by stakeholders on Russia/Ukraine trade related issues, said DGFT Santosh Sarangi.

Department of Commerce/DGFT has operationalised a Helpdesk to support and seek suitable resolutions to issues related to India’s International Trade in this regard with immediate effect, said Dr.Sarangi, DGFT

Export-Import community may submit details of their issues on the DGFT website, on which support is required, using the following steps—

i. Navigate to the DGFT Website (https://dgft.gov.in ) — > Services — > DGFT
Helpdesk Service
‘Create New Request’ and select the Category as ‘Russia-Ukraine’
ii. Alternatively, issues may be sent directly over email to:dgftedi@nic.in
with the subject header: ‘Russia-Ukraine Trade Helpdesk’, or call the Toll-Free No at 1800-111-550.
The status may be tracked using the Status tracker under the DGFT Helpdesk Services. Email and SMS would be generated for immediate intimation as and when the status of these tickets are updated. DGFT has requested the Trade Community to make use of the given Helpdesk facility suitably.

Further, a weekly meeting with concerned exporters/importers/other trade stakeholders will also be held by DGFT & FT(CIS) division of Department of Commerce every Monday at 03:00 pm IST via Video Conference. Concerned stakeholders may consider joining the said virtual meeting to flag specific issues.

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