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Center Care For Pensioners

New Delhi: V Srinivas, Secretary, Department of Pension and Pensioners’ Welfare (DoPPW) stressed on providing seamless experience to pensioners for which the Department is working on an AI/ML enabled Integrated Pensioners Portal, linking the Department of Pension & Pensioners Welfare portal Bhavishya and Pension Portals of various Banks, creation of Chat bot to ensure seamless interaction between pensioners, Government and Banker.

A two-day Bankers’ Awareness Program has been inaugurated today by Mr.Srinivas at Amritsar.

Gauri Prasad Sharma, CGM, GBD PNB, S N Mathur, Joint Secretary (DoPPW), Bhupal Nanda, CCP, CPAO, and Parveen Goyal, GM, PNB participated in the inauguration ceremony. 

More than 50 officers from northern zone from CPPCs and pension dealing branches are participating in this 2-day program.

Mr.Srinivas, in his inauguration address said that DoPPW is setting up a technology team for creating the above digital systems as the first deliverables in collaboration with PNB as well as with other banks. Utmost attention is to be given on process and people related grievances by PNB. 

Digital life Certificate was launched in 2014 which is available through Aadhar based bio-metric devices, Indian Post Payments bank’s 1,90,000 Gramin Dak Sevaks and Doorstep banking by banks.

Face authentication technology was launched in November, 2021 which will transform the way pensioners submit their life certificate. Use of fintech in much larger way will enable quality of life for pensioners.

To enhance “Ease of Living” of pensioners and family pensioners, Department of Pension & Pensioners Welfare, Government of India has taken a number of welfare measures in pension policy as well as in digitization of pension related processes. There have been a number of amendments in the pension rules and several clarificatory orders/ instructions have been issued during the last 50 years. These have been compiled and brought out as Central Civil Service (Pension) Rules, 2021 in December, 2021.