Bhubaneswar: The new building of Regional Transport Office (RTO)-I equipped with Smart Queue Management and single window systems was inaugurated by Chief Minister Naveen Patnaik here on Monday.
Secretary to CM V K Pandian graced the occasion.
The Chief Minister used the kiosk and generated a token for himself.
He visited the waiting hall and various service counters.
The building, constructed at a cost of Rs. 3.98 crore, has three floors, excluding the basement, spanning 4998.30 square ft on each floor.
Adding another feather to the public services within the purview of 5T, the Transport Department has introduced a Smart Queue Management system to improve the citizens’ experience at the RTOs.
This facility is the first of its kind in Government Departments of Odisha.
The system further simplifies and fast tracks the process of issuing licence, registration of vehicles, tax payment etc. When an applicant comes, a token is generated at the office. The citizens need not stand in a queue. They can comfortably sit inside the office for their turn. There would be a display system at all the counters to announce the token numbers. The applicants can know the approximate waiting time for getting the service through predictive forecasting by the system. The citizens will receive notification for their service from time to time.
The citizens can make use of any of the windows to get their work done smoothly. This facility will be soon introduced in Angul, Balasore, Bhadrak, Cuttack, Ganjam and Puri.
Among others, Principal Secretary Commerce & Transport MS Padhi, Chairman-cum-Managing Director, Odisha State Police Housing &Welfare Corporation (OSPH&WC) Sanjeeb Panda, Transport Commissioner Arun Bothra, Bhubaneswar RTO I P K Mohanty and other officials were present at the inauguration function.