Bhubaneswar: Chief Minister, Shri Mohan Charan Majhi, has addressed concerns raised by Balangir Lawmaker, Shri Kalikesh Narayan Singh Deo regarding the steps taken to improve the efficiency of district-level administrative services in Balangir.
Chief Minister replied to a query raised by Shri Singh Deo in Odisha Legislative Assembly and the focus was on resolving public complaints and delivering citizen-centric services, with a specific aim to reduce bureaucratic delays.
To enhance the efficiency of district administration and public complaint resolution, Joint Hearings of public grievances are conducted by the Collectors and Superintendents of Police every working Monday at the District Headquarter, Sub-Divisions, Blocks, and Gram Panchayats.
This program is widely publicized through newspapers and mass media to encourage public participation. Additionally, citizens can file grievances online via the Janasunani Portal and CPGRAMS portal. Regular review meetings are held to ensure the speedy redressal of these grievances.
The District Headquarter Grievance Cell actively monitors the pendency status of all subordinate offices, utilizing a WhatsApp group of head officials and phone calls for the speedy disposal of pending grievances. Furthermore, Sub-Collectors, Block Development Officers, and Tahsildars are instructed to hold public grievance hearings at their respective levels every Monday.
In a move to make service delivery more citizen-centric and reduce delays in issuing certificates (such as caste, income, and land records) and processing welfare schemes, district officials are routinely sensitized regarding the timely disposal of cases under the Odisha Right to Public Services Act, 2012.
The Public Grievance Cell in Balangir is reported to be functioning effectively. A Nodal officer is designated to review pending grievances on a weekly and monthly basis to ensure their timely resolution. As of November 25, 2025, the disposal percentage of grievances on the Janasunani portal for Balangir district stands at 94%.
The average time taken to resolve any complaint in the district is 7 days. Since April 1, 2021, the district has received 65,950 grievances and disposed of 62,290, leaving 3,660 pending.