State Government has directed to set up Help Desks at both Government and Private Hospitals to provide information to their near and dear ones being treated in such COVID-19 Facilities.
ACS Health & Family Welfare, Pradipta Kumar Mohapatra has issued detailed guidelines in this regard and directed the officials to establish the Dedicated Help Desk in each COVID-19 Facilities with immediate effect.
While the State Government has established good number of COVID-19 Treatment Facilties across the State, complaints are received from the relatives of the patients as they are not getting any feedback on the status of the patients.
Keeping this in view, State Government has asked all the COVID-19 Hospitals to open Dedicated Help Desk to function 24X7.
Help Desk will have a dedicated telephone, preferably a Toll Free Number and that number will be intimated to Additional DMET Dr.Umakant Satapathy having Mob:9437410842.
Toll Free Numbers of all COVID Facilities shall be widely notified to the Public, so that they will be able to contact.
Help Desk shall be manned with sufficient Human Resources so as to attend all calls round the clock in shift manner.
Help Desk apart from telephone communication shal also use Social Media like Whats App to communicate the voice and pictures of the patients to the attendants of the patient.
A dedicated conference room may be set up at the outside of the COVID-19 Facility with provision of TV and cameras, which can be connected with CCTVs installed inside the facilities so that attendants can see the patient and talk with him/her.
Steps shall be taken to collect and record contact numbers of the patient at the time of admission and even if not inquired by the attendant of the patient, a general information of the condition of the patient shall be communicated as a SMS or
Whats App message to the attendant of the patient every day at least once.
The Authorized Medical Officer will ensure the setting up of Help Desk within one week and intimate the helpline Number to State level Authorised Officer.
Any violation of the above provisions and non-functioning of the help Desk, necessary action as deemed fit shall be initiated against erring hospital, warned ACS Mr.Mohapatra.