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Citizen Services@6P

While Odisha Government has adopted 5T Charter in an effort to provide Good Governance, Union Government is mulling 6P Approach for Citizen Centric Services to enhance ease of living.

Ministry of Personnel and Public Grievances and Ministry of Electronics and Information Technology have joined hands to adopt standards based on 6P Approach for providing Citizen Centric Services.

Those are Personalized Services, Paperless Services, Presence Less Services, Proactive Services, Perceptive Services and Pervasive Services.

The issue will be discussed at length in the National Conference on eGovernance to be held in Mumbai on 7-8 February with the agenda “India 2020: Digital Transformation”, official sources said.

After Detailed Deliberations in the National Conference, “Mumbai Declaration” will be announced to improve citizen centric experience across the country.

While Government of India adopted Shillong Declaration in 2019, this declaration will take forward the move of the Union Government for preparing a Road Map for service delivery initiatives for the people.

Improving Service Delivery is one of the priorities of the Union Government as Prime Minister Narendra Modi is harping on the issue.

While several State Governments have adopted new approaches for better service delivery, Odisha Government has adopted 5T (Teamwork, Technology, Transparency, Time leading to Transformation) initiative in the state, as part of its efforts to provide good governance.

PS to CM, V K Pandian
is Secretary 5T is scaling up activities under the charter and it has started yielding results.

In fact 5T Charter of Odisha is an innovative one and it will be discussed at length in the Summit, said sources and as other Good Practices are adopted by other States, this Charter is likely to get currency in the National Summit.

Various State Governments will be presenting their Good Practices in the National Conference, which will
 
Experts say that through promotion of use in digital platforms to integrate all citizen centric eGovernance.

Digital Platforms and Digital Economy will be discussed at length in the Summit to be attended by the senior officials of the State Governments and Government of India.

Now stress is given on Digital Payments, which is picking up for last 2-3 years in the country.

Government of Maharashtra has been collaborating with the Union Ministries and hosting the Summit, said sources.

This Conference provides platform to the senior officers of the Government including IT Secretaries of State Governments, IT Managers of the Central Government, and resource persons, experts, intellectuals from the industry and academic institutions etc. to discuss, exchange views and experiences relating to various e-Governance initiatives.

This also provides scope to disseminate knowledge on effective methods of designing and implementing sustainable e-Governance initiatives to provide end to end Digital Services and exchange experiences in solving problems, mitigating risks, resolving issues and planning for success.
     


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